Allora Solutions Group
  • 13-Apr-2023 to Until Filled (EST)
  • Charleston, SC, USA
  • 21 Based on Experience, Sales Bonus
  • Hourly
  • Full Time

Employee Benefit package including Retirement Plan, Health Insurance, and Voluntary Benefits Perks: Generous Discounts, Special Offers with Brand Partners, Clothing Allowance, Wellness/Fitness Offerings, PTO

About Hampden

Hampden is a multi-brand boutique offering an ultra-curated selection of over 100 established and emerging luxury fashion labels along with a unique contemporary designer assortment of ready-to-wear, shoes, handbags, jewelry, and accessories. Since opening the boutique in February 2007, Founder and CEO, Stacy Smallwood has been responsible for curating Hampden's exceptional offering and exclusive collaborations, providing unprecedented client service and hospitality to her loyal customers across the world. Situated on Charleston's famous King Street, the 10,000 square foot flagship location is housed in a historic building dating back to 1878, that evokes a warm and inviting atmosphere. Her exquisite eye has attracted brands such as Carolina Herrera, Christopher John Rogers, Co, Clergerie, Dries Van Noten, Erdem, Isabel Marant, JW Anderson, Ganni, KHAITE, Kika Vargas, Lingua Franca, La Double J, Proenza Schouler, Plan C, Marni, Rachel Comey, Rosetta Getty, Sacai, Simone Rocha, STAND, Stella McCartney, Ulla Johnson, among many more.

About the Role

The role of a Stylist at Hampden is to forge connections with customers while communicating Hampden's brand values with insightful and passionate product knowledge. Responsible for cultivating and maintaining valuable client relationships, as well as acting as an ambassador for Hampden standards in retail sales and luxury experiences. Driven, charismatic, highly collaborative, and engaged, the Stylist is an integral part of the sales team - you are the face of Hampden! This is a sales position that requires sales goals and stylist skills.

About You

The ideal candidate has 1-3 years of luxury or high-end sales experience with a proven ability to drive and exceed both individual and store results with candor and kindness.

Key Responsibilities

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for the team and the customer
  • Facilitate a seamless guest experience through hospitality, product knowledge and the passion that radiates from you
  • Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
  • Works collaboratively with the sales team to ensure each customer receives the best experience possible.
  • Takes ownership of the sales floor to ensure customer experience is the first priority.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team
  • Promote the vision and culture of Hampden while balancing the alignment of loyalty to the Hampden brand and being a champion for vendor brands
  • Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests
  • Strives to meet and exceed sales goals and company key performance indicators
  • Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development

Qualifications + Requirements

High School diploma or equivalent combination of education and sufficient work experience

1-3+ years sales or hospitality experience with a luxury client base preferred

Strong verbal and written skills, effective and kind communicator

Strong eye for fashion

Ability to perform effective selling techniques to achieve sales and repeat business

Technologically savvy a plus, with a willingness to learn

Ability to work a flexible schedule

A leader in punctuality and attendance, adhering to scheduled shifts

Builder of relationships with both customers and colleagues

A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to handle customer concerns positively and proactively

Willing to work as part of a team and complete work independently

Willing to move through a store for most of a shift to help guests and accomplish work

Clear, kind communicator

Physical requirements: lift / carry / move 40lbs. minimum

Willing to work in an environment with bright lights and music

Note: Availability of the benefits and perks may be subject to your employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Hampden is an Equal Opportunity Employer. Hampden does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Allora Solutions Group
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