Our client is searching for Lead Patient Care Coordinator. This is a full-time, non-exempt position and will report directly to the owner of the business. Benefits include, PTO, 401(k), health insurance, voluntary benefits, and discounts.

SUMMARY

The Patient Care Coordinator is responsible for front of the house responsibilities. The ideal candidate must be able to use technology on all levels and be able to prioritize patient and business needs. This is an extremely fast-paced environment, and the ideal candidate must be able to shift from task to task easily while staying calm.

ESSENTIAL FUNCTIONS

• Greet all patients in a friendly and welcoming manner
• Clean and maintain equipment, restrooms, waiting area and overall spa atmosphere daily. Examples include but are not limited to the following: trash and recycling removal at the end of the day, toilets and sinks cleaned, toilet paper and paper towels restocked, clean treatment rooms with Clorox wipes, and vacuum.
• Confirm all appointments in advance and constantly and efficiently keeping the calendar full
• Monitor all no-shows and call within 5-10 min of appointment time. Rebook if possible or follow no show medical spa procedures
• Communicate no show policy to all patients
• Document all communication in EHR
• Open and close office daily according to medical spa standards
• Answer all phone calls with positivity and with a smile
• Respond to all voice mail messages according to medical spa standards
• Schedule all patient treatments and track no shows and cancellations
• Prepare all patient paperwork for following business day
• Follow check in and check out procedures
• Keep up to date with printed copies of consents and intake forms
• Update banked log system
• Address and predict any scheduling conflicts immediately and with urgency with the office manager daily
• Meet with office manager daily to determine any conflicts or issue regarding patients or office needs
• Update all patients' appointments regarding numbing cream procedures
• Check lead system regularly and contact patients in a timely manner
• Facebook Checks ins and monitor Facebook and Instagram and Google (social media)
• Solicit patient reviews for Google
• Assist patients as needed with product rewards
• Check Mail
• Filing: scanning patient face sheets, consents, intake form, and any extra patient information into medical record
• Perform duties as assigned and participate in cross training
• Maintain patient confidentiality and HIPAA requirements

KNOWLEDGE, SKILLS, and ABILITIES

• Excellent organizational skills
• Past success working business owner and the ability to cultivate relationships
• Strong ability to organize and prioritize
• Proven ability to manage projects
• Ability to be self-motivated, work independently and meet deadlines
• Strong written and verbal communication skills; able to communicate effectively with persuasion and passion
• Task-oriented and strong attention to details
• Proficiency in multiple software programs and the ability to learn quickly

TRAINING and EXPERIENCE

• Bachelor's Degree preferred
• Typically requires at least 3 years of experience in an medical, spa, or office role

PHYSICAL REQUIREMENTS

• Will spend a significant amount of time sitting
• Require work in a normal office setting where time is spent working on a computer.
• Substantial time spent working on a computer
• Access to reliable transportation

As part of our hiring process, we require all candidates to complete the predictive index which will be provided during or after the initial virtual interview.

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