Allora Solutions Group
  • 22-May-2023 to Until Filled (EST)
  • Charleston, SC, USA
  • 45000 per year Based on Experience
  • Salary
  • Full Time

PTO, Retirement, Health Insurance, Voluntary Benefits, Discounts

About Hampden

Hampden is a multi-brand boutique offering an ultra-curated selection of over 100 established and emerging luxury fashion labels along with a unique contemporary designer assortment of ready-to-wear, shoes, handbags, jewelry, and accessories. Since opening the boutique in February 2007, Founder and CEO, Stacy Smallwood has been responsible for curating Hampden's exceptional offering and exclusive collaborations, providing unprecedented client service and hospitality to her loyal customers across the world. Situated on Charleston's famous King Street, the 10,000 square foot flagship location is housed in a historic building dating back to 1878, that evokes a warm and inviting atmosphere. Her exquisite eye has attracted brands such as Carolina Herrera, Christopher John Rogers, Co, Clergerie, Dries Van Noten, Erdem, Isabel Marant, JW Anderson, Ganni, KHAITE, Kika Vargas, Lingua Franca, La Double J, Proenza Schouler, Plan C, Marni, Rachel Comey, Rosetta Getty, Sacai, Simone Rocha, STAND, Stella McCartney, Ulla Johnson, among many more.

About the Role

The Sales Manager at Hampden is responsible for overseeing, training & inspiring our dynamic sales team. This person should have a service oriented approach to sales & be able to share their experience in sales with the team in a way that helps the team achieve their own goals. They must be creative and have a passion for driving sales through the client experience.

This role requires someone to be present on the sales floor most of the day to provide continued guidance & training for the sales team. Thus, this is a in person position. You'll be required to break down sales goals & encourage the sales team to work together to achieve those goals each month. You'll need to hold team members accountable to their goals month in and out.

The Sales Manager reports to the Store Director.

About You

The ideal candidate has 1-3 years of luxury or high-end sales experience with a proven ability to drive store results with candor and kindness.

Key Responsibilities

  • Holds stylists accountable for actions
  • Hold stylists accountable for sales goals - come up with sales goals and see what's achievable, play active role in helping them achieve their goal through leadership
  • Create sales staff schedule
  • Monthly one-on-one meetings with stylists
  • Create potential sales opportunities to garner more sales like pop ups and events
  • Ensure all top clients are well taken care of & served
  • Must not shy away from difficult conversations and holding people accountable according to roles and responsibilities
  • Team player
  • Ability to lead the morning meeting with the sales team
  • Enjoys leading a team

Qualifications + Requirements

  • Experience managing a sales team
  • 1-3+ years sales or hospitality experience with a luxury client base preferred
  • Strong verbal and written skills, effective and kind communicator
  • Ability to perform effective selling techniques to achieve sales and repeat business
  • Technologically savvy a plus, with a willingness to learn
  • Ability to work a flexible schedule
  • A leader in punctuality and attendance, adhering to scheduled shifts
  • Builder of relationships with both customers and colleagues
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to handle customer concerns positively and proactively
  • Willing to work as part of a team and complete work independently
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Clear, kind communicator
  • Physical requirements: lift / carry / move 40lbs. minimum
  • Willing to work in an environment with bright lights and music
  • Weekend availability

Note: Availability of the benefits and perks may be subject to your employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Hampden is an Equal Opportunity Employer. Hampden does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Allora Solutions Group
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